Card Fraud Prevention Service
Extra security protects your credit card and alerts you when something looks suspicious.
Our fraud monitoring system has your back
Everyone loves the convenience of debit and credit cards. But it's important to keep a close on activity to fight fraud. Since you can't monitor everything 24/7, our fraud protection system automatically does it for you. If there's a transaction outside of your normal pattern, you'll know immediately.
It's a sophisticated protection service that's simple to use:
- Anytime we detect potential fraud, you'll receive an email from us giving you the option to respond with “fraud” or “no fraud.”
- You'll also receive a text alert from 32874 with the “fraud” or “no fraud” option. There is no cost to you for this text messaging service. Here is an example of a text message you may receive: FreeMsg from Fraud Center: Possible unauthorized txn on card 3331 for $50.00 from WALMART if ok reply 3331YES; otherwise reply 3331NO.
- If you don't respond to the email or text, a member of our Fraud Center will call you to confirm or deny fraud.
Please keep in mind, we'll NEVER ask for your PIN or account number.
Also, make sure your email address and phone number are updated so we can contact you about potential fraud. If you need to update your information, call us at (281) 243-0500 or 1-(866) 687-4328, or contact us.
Houston Federal Credit Union is a full-service financial institution serving Greater Houston, Texas, with branches in Sugar Land, Houston, Rosenberg and Missouri City, as well as Greenville, South Carolina.