Remote Deposit Anywhere FAQs

Members who are already signed up for mobile banking and qualify for Remote Deposit Anywhere, will be automatically signed up for the new service. If you are not enrolled in mobile banking, simply download our app and you can enroll on your phone. Then call us or contact us and we will set you up for Remote Deposit Anywhere.

• You have not caused a loss to any financial institution in the past 12 months.
  
• Your account has been open for at least 90 days.
  
• You do not have any delinquent credit obligations with HFCU.
  
• Your account activity does not reflect any abusive practices, such as kiting, counterfeit or fraudulent transaction activity, or excessive insufficient fund (NSF) activity.
  
• You are at least 18 years of age.

Remote Deposit Anywhere is a FREE service to eligible HFCU members. Wireless carrier data rates may apply. Contact your wireless carrier for details.

There is a limit of 5 deposits per day, which cannot exceed a total aggregate value of $2,500, or a limit of 20 deposits per month with an aggregate value of $10,000 per month.

There will be a two day hold placed on deposits using Remote Deposit Anywhere.

You must endorse the back of the check with the following:

Members are first validated in online banking by their username, password, and personal image verification. Remote Deposit Anywhere utilizes state-of-the-art SSL and 256-bit encryption technology to ensure deposits are transmitted safely and securely.

All original first party U.S. financial institution checks can be processed through Remote Deposit Anywhere. We are unable to process travelers checks, insurance checks, money orders, foreign items, substitute/previously deposited checks, stale dated checks and third party checks.

You will receive an on-screen notification that your transaction has been completed. If there was something wrong with the quality of the check pictures, you will receive an on-screen notification that your transaction was rejected. If it was rejected, you will need to retake the pictures of the front and back of the check and re-deposit it. It is best to take the pictures of the check on a dark background – they will reject on white or light backgrounds.

If there is something wrong with the transaction, but you received an on-screen message that the transaction was accepted, HFCU will send an email notification letting you know why the transaction rejected or how it was corrected. The email notification will be sent to the email address we have on file, so it is important to make sure that we have your current email address. An example of an accepted transaction that is then rejected or corrected could be that the check amount you entered does not match the amount on the actual check.

After you receive confirmation that HFCU has received your deposit and you have reconciled your account, securely store the original check for 60 days. At 60 days, you should destroy the check, or if you intend to keep the deposit longer for your records, mark it as VOID.

• Ensure good lighting.
  
• Use a dark background for best results.
  
• Ensure the check is flat and the entire check is visible inside the frame.
  
• The check may look blurry on your phone, but if you have followed the tips above, your deposit should easily go through if you are within the deposit and transaction limits.